Below are some Frequently Asked Questions (FAQs) and trouble shooting tips for the Z1 and Z2 CPAPs and Accessories.
If you do not find the answer to your question, you can email Customer Support at supportUS@breas.com or call us at 855-436-8729. Our Customer Support department is open Monday- Friday, 8:00 am- 5:00 pm EST.
Having trouble programming the comfort settings on your Z2 such as Ramp and Z-Breathe setting? Watch this video to see how to change these settings.
The new firmware only corrects a connection issue between the iPhone 11 and the Z1 and Z2 Autos to Nitelog.
Upgrade to the new firmware is not necessary unless you have an iPhone 11. It does not affect the performance or functionality of the Z1 or Z2.
Click on link below for more information.
By law we are unable to distribute the instructions to change the pressure settings for patients. If you have questions on the appropriate pressure on your device, please contact your prescribing doctor and/or sleep specialist. If you are a prescribing doctor and/ or sleep specialist, call us at 855-436-8724 so we can send you the clinician’s manual.
ON: Press and hold the UP ARROW while plugging the power cord into the end of the Z1/Z2 until the LCD screen reads – bt-on
OFF: Press and hold the DOWN ARROW while plugging the power cord into the end of the Z1/Z2 until the LCD screen reads – bt-off
When the Z1 or Z2 is in standby mode, the screen reads 0.0 in the pressure area. If the screen is not displaying 0.0 when turning your machine on, would indicate that it needs to be returned for repair. Please contact your provider, and they will advise you on what steps to take.
If the display screen shows your pressure, and the fan has not started blowing air within thirty seconds, then the blower has failed and the machine should be replaced. Please contact your provider and they will advise you on what steps to take.
Insurance coverage varies greatly from plan to plan, so check with your insurance provider for your exact coverage. Most providers limit the coverage to 1 CPAP machine in a 3 to 5 year period.
Most people pay cash for their travel CPAP because it is second machine in addition to the one they have for home use.
Yes, although you may need to explain to the TSA agent what you are carrying. In the back of the Z1 or Z2 User Guide is a letter that you carry with you to show the FAA Compliance.
The US Department of Transportation (DOT) Final Rule, “Nondiscrimination on the Basis of Disability in Air Travel” (73 FR 27614 which updates Title 14 CFR Part 382), effective May 13, 2009 provides important requirements for the accommodation of passengers with respiratory assistive devices (Ventilators, Respirators and CPAP machines).
In line with these requirements, respiratory assistive devices may be used onboard an aircraft, without further testing by the carrier, provided they have been tested for Electromagnetic Compatibility (EMC) in accordance with the current version of RTCA/DO-160, Section 21, Category M.
Breas Medical has successfully completed testing for the Z2 CPAP System. The Z2 CPAP System complies with RTCA/DO-160, Section 21, Category M and can be considered FAA compliant.
Some airlines may require advance notification before travel, and devices may need to be operated by battery. Breas Medical recommends that customers check with their airline.
* Z2 Bluetooth must be in the off (airplane mode) position similar to any other mobile device to maintain compliance.
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No, the data cannot be transferred from one device to another. Data on the Z1 or Z2 will be stored for the usage on the actual unit itself.
Yes, you can use a travel CPAP full time for your CPAP therapy.
The new firmware only corrects a connection issue between the iPhone 11 and the Z1 and Z2 Autos to Nitelog.
Upgrade to the new firmware is not necessary unless you have an iPhone 11. It does not affect the performance or functionality of the Z1 or Z2.
Click on link below for more information.
By law we are unable to distribute the instructions to change the pressure settings for patients. If you have questions on the appropriate pressure on your device, please contact your prescribing doctor and/or sleep specialist. If you are a prescribing doctor and/ or sleep specialist, call us at 855-436-8724 so we can send you the clinician’s manual.
ON: Press and hold the UP ARROW while plugging the power cord into the end of the Z1/Z2 until the LCD screen reads – bt-on
OFF: Press and hold the DOWN ARROW while plugging the power cord into the end of the Z1/Z2 until the LCD screen reads – bt-off
The device must be returned to replace the silicone outlet tube. Please contact the home medical equipment supplier or website you purchased your device from, and let them know your unit needs to be returned to the manufacturer. If you purchased it from hdmusa.com or smallcpap.com please call us at 855-436-8724.
The dim light is on a timer and should turn off after a few moments. Unfortunately, there is no way to change the timer on the backlight of the LCD screen.
When the Z1 or Z2 is in standby mode, the screen reads 0.0 in the pressure area. If the screen is not displaying 0.0 when turning your machine on, would indicate that it needs to be returned for repair. Please contact your provider, and they will advise you on what steps to take.
If the display screen shows your pressure, and the fan has not started blowing air within thirty seconds, then the blower has failed and the machine should be replaced. Please contact your provider and they will advise you on what steps to take.
The minimum voltage you will need to run your Z1 or Z2 device is 14.4 volts.
We have not tested the SoClean for use with the Z1 or Z2, so we cannot recommend the use of this product for cleaning.
The Z1 and Z2 run on electricity from 100-240V which means you will not need a converter for international travel. You will only need a plug adapter to fit the right configuration for the country you are visiting.
Our tubing comes in 6 feet slim style which is 15 mm in diameter. You can also use standard tubing with the Z1/Z2, which is 19-22 mm diameter.
The most common cause of a pressure increasing, beyond what is necessary, is a leak in the system/mask. It may be a leak in the connections to the mask, or the hose. Please check to make sure these connections fit tightly.
Another reason is an excessive leak at the mask. Please make sure you have a proper seal between the mask and your face.
Check the connection of the tube adapter and the outlet tube (the rubber piece where the tube adapter connects to the machine). If the tube adapter is not properly seated in the outlet tube, the pressure sensor may not be getting the information it needs to regulate the pressure. Also check to make sure your outlet tube is not torn. If it is torn, the device will need to be returned to be repaired.
The last reason could be the Z1/Z2 may be sensing an obstruction, which reads as an apnea, and thus increasing the pressure. This could be caused by congestion, or a mask system that has very low flow rate. If you have a mask with very low flow rate, such as some of the very small nasal pillow masks, you may want to try a mask with less restriction such as a nasal mask. If none of the above are successful, please contact the provider you purchased your Z1/z2 from.
Insurance coverage varies greatly from plan to plan, so check with your insurance provider for your exact coverage. Most providers limit the coverage to 1 CPAP machine in a 3 to 5 year period.
Most people pay cash for their travel CPAP because it is second machine in addition to the one they have for home use.
Yes, you can use a travel CPAP full time for your CPAP therapy.
Yes, although you may need to explain to the TSA agent what you are carrying. In the back of the Z1 or Z2 User Guide is a letter that you carry with you to show the FAA Compliance.
The US Department of Transportation (DOT) Final Rule, “Nondiscrimination on the Basis of Disability in Air Travel” (73 FR 27614 which updates Title 14 CFR Part 382), effective May 13, 2009 provides important requirements for the accommodation of passengers with respiratory assistive devices (Ventilators, Respirators and CPAP machines).
In line with these requirements, respiratory assistive devices may be used onboard an aircraft, without further testing by the carrier, provided they have been tested for Electromagnetic Compatibility (EMC) in accordance with the current version of RTCA/DO-160, Section 21, Category M.
Breas Medical has successfully completed testing for the Z2 CPAP System. The Z2 CPAP System complies with RTCA/DO-160, Section 21, Category M and can be considered FAA compliant.
Some airlines may require advance notification before travel, and devices may need to be operated by battery. Breas Medical recommends that customers check with their airline.
* Z2 Bluetooth must be in the off (airplane mode) position similar to any other mobile device to maintain compliance.
DOWNLOAD LETTER
The minimum voltage you will need to run your Z1 or Z2 device is 14.4 volts.
The Z1 and Z2 run on electricity from 100-240V which means you will not need a converter for international travel. You will only need a plug adapter to fit the right configuration for the country you are visiting.
