Below are some Frequently Asked Questions (FAQs) and trouble shooting tips for the Z1 and Z2 CPAPs and Accessories.
If you do not find the answer to your question, you can email Customer Support at supportUS@breas.com or call us at 855-436-8729. Our Customer Support department is open Monday- Friday, 8:00 am- 5:00 pm EST.
Having trouble programming the comfort settings on your Z2 such as Ramp and Z-Breathe setting? Watch this video to see how to change these settings.
When the Z1 or Z2 is in standby mode, the screen reads 0.0 in the pressure area. If the screen is not displaying 0.0 when turning your machine on, would indicate that it needs to be returned for repair. Please contact your provider, and they will advise you on what steps to take.
If the display screen shows your pressure, and the fan has not started blowing air within thirty seconds, then the blower has failed and the machine should be replaced. Please contact your provider and they will advise you on what steps to take.
The Fail 1 code means that you are hitting the power button while the motor is still running. It will happen when you hit the middle button repeatedly.
A Fault 22 means that there is an SD card stuck in the SD port of your Z1 machine and needs to be removed from the device. Do not attempt to remove the SD card yourself.
A Fault 33 or 21 means the device has failed. Please contact us at 855-436-8729 about replacing or repairing your device.
A Fault 66 indicates your machine needs to be reprogrammed. Please contact your provider to coordinate resetting your device.
When you see 18.8 on your Z1 or Z2 screen, it is part of the normal start up sequence and should go away when the device is ready in stand by mode and showing 0.0.
If it does not go away, it could indicate that there is a defect with the display panel, and will need to be returned through the provider you purchased your machine from. Please contact your provider and they will advise you on what steps to take.
The word REMINDER indicates there is an excessive air leak somewhere. If it is happening while you have your mask on your face, please disconnect all parts to the Z1/Z2 including your mask and tubing (battery from the PowerShell, PowerShell from the machine, and unplug it from the wall). Reassemble the parts to the Z1/Z2.
REMINDER will only appear on the Z2 if you have turned off the Auto Start/Stop function. Otherwise the Z2 will stop when your mask is removed. If the REMINDER reappears, the device will need to be returned. Please contact the provider you purchased your machine from to assist you.
When the Z1 or Z2 is in standby mode, the screen reads 0.0 in the pressure area. If the screen is not displaying 0.0 when turning your machine on, would indicate that it needs to be returned for repair. Please contact your provider, and they will advise you on what steps to take.
If the display screen shows your pressure, and the fan has not started blowing air within thirty seconds, then the blower has failed and the machine should be replaced. Please contact your provider and they will advise you on what steps to take.
